Refund policy

Refund & Return Policy – JOYSTICK ICE LOLLY

We value our customers and aim to ensure that every order from joystick ice lolly meets your expectations. Please review our refund and return guidelines below.

1. Return Window

You may request a return within 7 days of receiving your order. Requests made after this period will not be eligible.

2. Eligibility for Returns

To qualify for a return:

The product must be in the same condition you received it.
Packaging must be unopened and intact.
You must provide a receipt or proof of purchase.

Important: Due to the nature of our products, perishable food items such as ice lollies are non-returnable unless:

The wrong item was delivered.
The product arrived damaged, spoiled, or otherwise defective.

3. How to Request a Return

Email us at joystickicelolly@gmail.com with your order number, details of the issue, and photos (if applicable).
If your return is approved, we’ll share the return instructions. Items sent without prior approval will not be accepted.

4. Return Shipping

If the product is defective, damaged, or incorrect, 𝗝𝗼𝘆𝘀𝘁𝗶𝗰𝗸 𝗶𝗰𝗲 𝗹𝗼𝗹𝗹𝘆 will cover the return shipping cost.
For other eligible returns, the customer will bear the return shipping cost.

Returns should be sent to:
DMCHS – Siraj ud Daula Road, Karachi, Sindh, Pakistan

5. Damaged or Missing Items

Damaged: Contact us within 24 hours of receiving your order to arrange a replacement or refund.
Missing: If your order is missing an item, notify us immediately so we can investigate and resolve the issue.

6. Non-Returnable Items

We cannot accept returns for:

Perishable goods (except defective/damaged ones).
Custom or personalized items.
Gift cards or sale items.

7. Exchanges

If you received a damaged or wrong item, we’ll replace it with the correct product at no additional cost.

8. Refund Process

Once we receive and inspect your return, we’ll notify you of approval or rejection.

Approved: Refunds will be processed within 10 business days to your original payment method.
Processing Times: Your bank or payment provider may take additional time to post the refund.

If you haven’t received your refund after 15 business days, contact us at joystickicelolly@gmail.com.

9. Contact Us

For any return or refund inquiries:
📧 joystickicelolly@gmail.com
📞 +𝟵𝟮 𝟯𝟮𝟬 𝟴𝟮𝟴𝟵𝟭𝟱𝟭